Frequently Asked Questions

We offer same-day admission for crisis situations. Most planned admissions occur within 24-48 hours of your initial call. Emergency beds are always available, and we guarantee admission within 24 hours.

Same-Day Admission Process:

• Call our crisis line at 1-855-787-2424
• Complete a brief phone assessment (15-20 minutes)
• Insurance verification (5 minutes)
• Bed reservation and admission coordination
• Transportation arranged if needed

Emergency situations: If you're in immediate danger or experiencing severe withdrawal symptoms, we can arrange admission within hours of your call.

We provide a complete packing checklist during your admission call, but here are the essentials:

Required Documents:

• Valid government-issued photo ID
• Insurance cards (all active policies)
• List of current medications and dosages
• Emergency contact information

Personal Items:

• Comfortable clothing (7-10 days worth)
• Personal toiletries
• Any prescription medications in original bottles
• Cell phone charger
• Reading materials or journal

Items NOT to Bring:

• Any alcohol or drugs
• Sharp objects (razors, scissors)
• Large amounts of cash
• Valuable jewelry

Yes, we can arrange transportation from anywhere in Ontario. This includes medical transport for detox admissions and standard transport for other programs.

Transportation Options:

• Medical Transport: For clients requiring medical supervision during transport
• Private Car Service: Comfortable, discreet transportation
• Family/Friend Pickup: We can coordinate with your support system
• Public Transit Guidance: Detailed directions for self-transport

Transportation costs may apply depending on distance and type of service required. We'll discuss all options and costs during your admission call.

Our programs are transparently priced with financing options available:

Program Costs:

• Virtual IOP: $4,000 (From $133/month with financing)
• 7-Day Medical Detox: $7,000 (From $233/month with financing)
• 14-Day Medical Detox: $12,000 (From $400/month with financing)
• 30-Day Comprehensive Program: $20,000 (From $666/month with financing)

What's Included:

• All medical care and supervision
• Individual and group therapy
• All meals and accommodation
• Holistic therapy sessions
• Family therapy program
• Lifetime aftercare guarantee

Price Match Guarantee: Find a comparable treatment program for less? We'll match the price and provide superior care.

Most major insurance plans cover addiction treatment. We accept many insurance providers and can verify your coverage in 5 minutes.

Accepted Insurance Plans:

• Aetna
• Blue Cross Blue Shield
• Cigna
• United Healthcare
• Many provincial health plans
• Employee assistance programs (EAP)

Insurance Verification Process:

• Call 1-855-787-2424 for immediate verification
• We check benefits and coverage limits
• Explanation of deductibles and co-pays
• Pre-authorization assistance
• Direct billing to insurance when possible

No insurance? We offer financing options and payment plans to make treatment accessible.

We believe financial barriers shouldn't prevent anyone from getting life-saving treatment.

Financing Options:

• Monthly Payment Plans: Starting at $133/month
• 0% Interest Financing: Available for qualified applicants
• Extended Payment Terms: Up to 36 months
• Family Financing: Allow family members to take responsibility for payments

Additional Support:

• Scholarship programs for qualifying individuals
• Sliding scale fees based on income
• Employee assistance program coordination
• Help accessing government benefits

Our financial counselors work with you to find a solution that fits your budget while ensuring you get the treatment you need.

Each day is structured to promote healing while allowing flexibility for individual needs.

Sample Daily Schedule:

• 7:00 AM: Morning meditation and reflection
• 8:00 AM: Breakfast and medication
• 9:00 AM: Individual therapy session
• 10:30 AM: Group therapy
• 12:00 PM: Lunch and rest period
• 1:30 PM: Educational workshops
• 3:00 PM: Holistic therapy (art/music/yoga)
• 4:30 PM: Physical fitness and wellness
• 6:00 PM: Dinner and community time
• 7:30 PM: Evening processing group
• 9:00 PM: Personal time and journaling

Note: Schedules are personalized based on your treatment plan and may include family therapy, medical appointments, or specialized groups.

Yes, we are PHIPHA compliant and maintain strict confidentiality. Your treatment information is protected by law.

Privacy Protections:

• All treatment information is strictly confidential
• Cannot be shared without your written consent
• Staff are bound by professional confidentiality standards
• Secure electronic records with restricted access
• Private rooms and confidential therapy spaces

Limited Exceptions:

• Imminent danger to yourself or others
• Child or elder abuse reporting (legal requirement)
• Court-ordered disclosures (very rare)

We will always discuss any potential confidentiality issues with you beforehand when legally possible.

While we strongly encourage completing your full treatment program, you have the right to leave at any time.

If You Consider Leaving:

• Immediate meeting with your counselor and medical team
• Discussion of concerns and potential solutions
• Review of progress made and benefits of staying
• Exploration of alternative treatment options if needed

Safe Discharge Process:

• Medical clearance for safe departure
• Discharge planning with ongoing care recommendations
• Connection to outpatient resources
• 24/7 crisis support remains available
• Open door policy for returning to treatment

Important: Leaving during medical detox requires medical clearance to ensure your safety.

Yes, family involvement is encouraged and considered essential to recovery success.

Visiting Schedule:

• Weekends: Saturday and Sunday, 2:00 PM - 6:00 PM
• Weekday Evenings: Tuesday and Thursday, 6:00 PM - 8:00 PM
• Family Therapy: Scheduled appointments with clinical staff
• Special Occasions: Flexible scheduling for important events

Virtual Visits:

• Video calls available for distant family members
• Scheduled through our family liaison coordinator
• Private, secure video platform
• Can include multiple family members

Visitor Guidelines:

• Pre-registration required for first-time visitors
• Valid ID required for all visitors
• No gifts or outside food without approval
• Respectful behavior expected at all times

Family support is crucial for successful recovery. We provide education and tools to help families help their loved ones.

Family Support Programs:

• Family Therapy Sessions: Weekly sessions with your loved one and therapist
• Family Education Workshops: Learn about addiction, recovery, and healthy communication
• Support Groups: Connect with other families facing similar challenges
• Family Coaching: Individual guidance for family members

Ways to Support Recovery:

• Participate in family therapy sessions
• Learn about addiction as a disease
• Practice healthy communication skills
• Set appropriate boundaries
• Take care of your own mental health
• Create a supportive home environment

Family Aftercare: Support continues after treatment with ongoing family resources and alumni family network.

This is one of the most challenging situations families face. We offer intervention services and family support.

Professional Intervention Services:

• Certified intervention specialist on staff
• Family preparation and education
• Structured intervention planning
• Direct coordination with treatment admission
• Follow-up support for the family

What You Can Do:

• Stop enabling behaviors
• Set clear boundaries and consequences
• Educate yourself about addiction
• Take care of your own wellbeing
• Consider family counseling
• Have treatment information ready

Crisis Situations:

• Call our crisis line for immediate guidance
• Know when to call emergency services
• Understand involuntary commitment laws
• Have a safety plan for dangerous situations

Our commitment to your recovery doesn't end when treatment does. We provide lifetime aftercare support.

Lifetime Aftercare Includes:

• Alumni Support Groups: Weekly meetings with fellow graduates
• Monthly Check-ins: Regular contact with clinical staff
• Crisis Support: 24/7 access to our crisis team
• Relapse Prevention: Ongoing education and support
• Family Support: Continued family resources and counseling
• Resource Connections: Help accessing community resources

Additional Aftercare Services:

• Continuing care planning
• Outpatient referrals when needed
• Medication management coordination
• Vocational and educational support
• Housing assistance resources
• Legal support referrals

No Additional Cost: Aftercare support is included with all residential programs at no extra charge.

Relapse can be part of the recovery journey. We're here to support you through any setbacks without judgment.

Immediate Relapse Support:

• 24/7 crisis hotline available
• No judgment, only support and solutions
• Safety assessment and stabilization
• Connection to immediate resources
• Family notification and support (with permission)

Return to Treatment:

• Alumni can return for additional treatment
• Reduced rates for returning clients
• Customized treatment based on relapse factors
• Integration with previous treatment experience
• Enhanced relapse prevention planning

Relapse Prevention:

• Identify personal triggers and warning signs
• Develop coping strategies for high-risk situations
• Build strong support networks
• Practice stress management techniques
• Regular check-ins and accountability